Last updated October 17, 2026
Padmation is the screen in the home and the pages on your phone that show your stay details, the house guide, local experiences and extras. Your host runs the property. We provide the software and the systems behind it. This notice covers what happens to your information when you use padmation during a stay. Our website privacy policy covers visitors to padmation.com.
What we collect
From your booking. Your host's reservation system gives us your first and last name, your stay dates and, for bookings made on the host's own website, the contact details on the booking. On the in-home screen we show only first names.
When you join the stay. If you choose to join on the screen or on your phone, we collect:
- your first and last name and your email address;
- your phone number, if you give it;
- your date of birth, so we can confirm you're old enough.
We also record the stay you joined and each choice you make, with the exact wording you saw and the time. We send a 6-digit code to your email to confirm it's you. If you don't enter the code, we delete what you typed within about a day.
When you use the app. We keep:
- requests and messages you send to your host;
- your answer to the mid-stay check-in;
- your conversations with the Ask assistant;
- any early check-in or late checkout you request.
Our servers also keep standard technical logs (IP address, device and browser) for security.
Stay videos and gift cards. If you take part, we collect:
- the links you submit;
- the public details of those posts, which we read through each platform's official tools (Instagram, TikTok, YouTube): your handle, caption, thumbnail, length and posting date.
To send a gift card we use your name and email.
How we use it
- To run your stay: welcoming your party, showing the right information at the right time, sending your verification code, passing your requests to your host, and processing extras you ask for.
- To run stay videos and gift cards. We check each post against a fixed list: it is public, it is yours, it was posted during or after your stay, it tags the property, it is long enough, and it is labelled as an ad. Part of that check is automated, including by an AI service. Anything it can't confirm goes to a person.
- Rewards never depend on what you say about the property.
- Posts are never rejected for being negative.
- Stay videos are separate from reviews: we never reward reviews on Airbnb, Vrbo, Google or anywhere else.
- To answer your questions in Ask. Your messages are sent to an AI service (Anthropic) to generate replies from the host's house guide. If Ask can't help, it can pass your question to your host.
- Marketing, only if you opt in. If you tick the box, your host (and padmation, if you choose that too) may email you, or text you if you opted in to texts, about future stays and offers. These boxes are never pre-ticked and never required for anything else. You can unsubscribe at any time.
Every booking channel gets the same features. Joining is your choice, and marketing needs your consent. We never email Airbnb relay addresses. If you choose to join, use your own email address.
Who we share it with
Your host sees who has joined the stay and your contact details, so they can look after you. They also see your requests, your check-in answer and any extras.
Our service providers handle your information only to provide their service:
- the reservation platform that stores your stay (Skynet Rentals);
- hosting (Vercel);
- email delivery;
- the AI service behind Ask and the stay-video checks (Anthropic);
- our gift card provider (Tremendous), which receives your name and email to deliver your reward;
- the property's payment processor, for extras charged to the card on your booking. We never see or store your full card number.
We don't sell your information. We don't share it for cross-context advertising.
The screen in the home
The tablet doesn't use a camera or microphone. It shows names and stay details only during your stay, and clears them at checkout. Wi-Fi and door details appear only while you are checked in, and are hidden by default until you tap to reveal them. Please don't leave personal information on the screen; anyone in the home can see it.
Age
You must be at least 18 to join a stay. Stay videos and gift cards are for guests 21 or older, or an older age your host sets. We use your date of birth only to check this, and we show only "age verified", never the date.
How long we keep it
- Unconfirmed sign-ups: deleted within about a day.
- Ask conversations: deleted after 90 days.
- Your guest record and your host relationship: kept while you stay with the host and for a reasonable time afterwards, unless you ask us to delete them.
- Records of the choices you made: kept as proof of what you agreed to.
- Gift card and payment records: kept as long as tax and accounting law requires. If your gift cards in a year reach the IRS reporting threshold, we may need to ask you for tax information before sending more.
Your choices and rights
You can ask us to show, correct or delete your information, withdraw any choice you made, or stop marketing, at any time. Email info@padmation.com or reply to any email we send.
- California residents have rights under the CCPA/CPRA, and we honor them for everyone.
- Nevada residents may opt out of the sale of their information. We don't sell it, but you can still ask.
- We won't treat you differently for using these rights.
Contact
Email info@padmation.com. You can also contact your host directly.